RETURN & REFUND POLICY

All Sellers & Buyers t must accept material returns, payment refunds and material exchanges in accordance with the policies and any terms, conditions, and policies that appear on the metalsplanet.com

Return Policy

Material will be returned if you found different specification of material than what is agreed at the time of placing order.

Material Conclusive Evidence Return of Material
Tin Ingot, Al Ingot, Zinc Ingot, Lead Ingot, Nickel, Pig Ingot, ADC-12 and all other material in Ingots form. Material specification as per producers Test Certificate No
Weight of material as per smelters/ producers packing slip. No
Not optimum production at Buyer’s factory and high sludge formation and breakage No
Any product which is produced out of these material does not satisfy further operation ( Milling drilling and machining No
Buyer received different material than what the order had been placed. Return of material within 48 hours. Buyer will notify metalsplanet within 24 hours from time of arrival.

Refund Policy

Refund of amount is permitted only when Buyer receive different material than what he agreed at the time of order placement.

Material Conclusive Evidence Payment Refund
Tin Ingot, Al Ingot, Zinc Ingot, Lead Ingot, Nickel, Pig Ingot, ADC-12 and all other material in Ingots form. Material specification as per producers Test Certificate No
Weight of material as per smelters/ producers packing slip. No
Copper Wire Rod, Aluminium Wire Rod and Billets Damaged material is received and cannot be used.

Lodge complain immediately at metalsplanet .com by writing mail at contact@metalsplanet.com

Metals planet will lodge a complaint to insurance company for verification and claim settlement.

Time line to settling the claim 60 days from the date of complain received.

Not optimum production at Buyer’s factory, high sludge formation and breakage during drawing process. No
Tin Ingot, Al Ingot, Zinc Ingot, Lead Ingot, Nickel, Pig Ingot, Cu Wire Rod, Aluminium Wire Rod, billets, ADC-12 and all other material in Ingots form. Any product which is produced out of these material does not satisfy further operation ( Milling drilling and machining) No
Buyer received different material than what the order had been placed. Within 7 working days

Buyer cannot lodge a complaint for refund of payment after 24 hours from the time of arrival of material at their plant, acceptance and whatsoever the reasons.

Exchange of Material:
Material Exchange
Tin Ingot, Al Ingot, Zinc Ingot, Lead Ingot, Nickel, Pig Ingot, ADC-12 and all other material in Ingots form, Copper Wire Rod, Aluminium Wire Road and Aluminium billets There is no exchange policy for all these materials
Customer Claims and Disputes

In the event Metals Planet informs the receipt of claim, chargeback or other dispute concerning one of the Orders through the Website, the Seller shall deliver any reasonable information Metals Planet requests to confirm that the Order was fulfilled in accordance with the Metals Planet Marketplace Agreement. In the event the Seller fails to comply with the aforesaid obligation, or failed to, or if the claim chargeback, or dispute is not caused by Metals Planet failure/ negligence in any manner whatsoever, the Seller shall indemnify Metals Planet for the amount of the customer purchase (including the Purchase Price and any taxes ) and all associated costs other payment processing, re-presentment and penalty fees associated with the original purchase and any chargeback or refund, in each case to the extent paid or payable by Metals Planet or its Affiliates.

Reserve Account

Metals Planet may require that the Seller establishes a separate reserve account to secure the performance of your obligations, in an amount determined by Metals Planet at it’s sole discretion. Without limiting the foregoing,