All Sellers must accept payments, cancellations, returns, refunds and
adjustments in accordance with the policies and any terms, conditions, and
policies that appear on the Seller's Portal.
Seller hereby appoints Metals Planet as an agent of Seller for the express purpose of
receiving payments from Customers for Seller’s Materials sold on the Website. As
between Seller and a Customer who purchases Products from Seller, Metals Planet’s
receipt of funds from the Customer will be deemed the receipt of funds by
Seller. Metals Planet shall transfer the amount collected from the Customer, less any
amounts Seller owes to Metals Planet including commission and Fulfilment Service Fees to
Seller using the processes and under the timing set forth in the Policies
The Seller shall be responsible for processing all Customer cancellations,
returns, refunds and/or customer service price adjustments. The Seller will stop
and/or cancel any Order if requested by Metals Planet; provided that if the Seller has
already transferred Products to the Logistics Partner, Metals Planet will use
commercially reasonable efforts to stop and or cancel delivery by the Logistics
Customers who desire to cancel orders must do so through the cancellation
process offered by the Website. The Seller shall not directly interact with a
customer to cancel a transaction or otherwise process a cancellation, refund or
return for a Material, except as is necessary to re-direct such customer from to
the Website/Metals Planet.
The Seller shall refund payment or exchange the Materials if the Customer
returns them within [•] days of purchase, provided:
it is in its original packaging and condition, including all attachments,
accessories and documentation;
it is unused
Returns and exchange requests for items purchased more than [•] days ago might
incur collection, delivery and processing fees (Deemed Completion).
In the event the Customer contacts Metals Planet with respect to refund return of the
Material, Metals Planet may issue refunds as a service to the Seller.
In the event the Customer contacts the Seller offline, with respect to the
Material supplied by the Seller and seeks a refund or other adjustment, the
Seller is obligated to refer such customer to Metals Planet, and authorize Metals Planet to
determine and calculate the amount of all refunds and adjustments (including any
taxes or other charges) or other amounts to be paid by Seller to such customers.
All payments to customers in connection with the Sellers’s transactions on the
Website will be routed through Metals Planet or its designated Affiliates. Metals Planet will
provide the refund payments to the applicable Customer and seek reimbursements
from the Seller for all refunds. Alternatively, for each refund issue by Metals Planet,
the Seller may grant Metals Planet a credit in an amount equal to the portion of the
sales revenue for the applicable transaction.
Metals Planet/Website will have no responsibility or liability for any recalls of
Materials sold through the Website. The Seller is solely responsible for any
non-conformity or defect in, or any recall of Material(s) by the Customer. Metals Planet
may at its discretion promptly remove any recalled Materials from the Website.
The Seller shall notify the Website by e-mail at ______________________ of all
Product recalls within 24 hours of becoming aware of the recall and will
promptly provide the Website with all information reasonably requested regarding
Customer Claims and Disputes
In the event Metals Planet informs the receipt of claim, chargeback or other dispute
concerning one of the Orders through the Website, the Seller shall deliver any
reasonable information Metals Planet requests to confirm that the Order was fulfilled in
accordance with the Metals Planet Marketplace Agreement. In the event the Seller fails
to comply with the aforesaid obligation, or failed to, or if the claim
chargeback, or dispute is not caused by Metals Planet failure/ negligence in any manner
whatsoever, the Seller shall indemnify Metals Planet for the amount of the customer
purchase (including the Purchase Price and any taxes ) and all associated costs
other payment processing, re-presentment and penalty fees associated with the
original purchase and any chargeback or refund, in each case to the extent paid
or payable by Metals Planet or its Affiliates.
Metals Planet may require that the Seller establishes a separate reserve account to
secure the performance of your obligations, in an amount determined by Metals Planet at
it’s sole discretion. Without limiting the foregoing,